Information Communication Technology Based Reforms in Office Procedures with Reference to the Gram Panchayats of Kerala
| Published date | 01 January 2015 |
| Author | Sibi Varghese Kuppathanath,Alex. K. Thottunkel |
| DOI | 10.1177/0019556120150106 |
| Date | 01 January 2015 |
| Subject Matter | Article |
INFORMATION COMMUNICATION TECHNOLOGY
BASED REFORMS
IN
OFFICE
PROCEDURES
WITH
REFERENCE
TO
THE
GRAM
PANCHAYATS
OF
KERALA
ALEX.
K.
THOTTUNKEL
AND
SIBI VARGHESE KUPPATHANATH
The beneficial impact
of
computerisation is felt in all
the·
tasks that
contribute to the process
of
decision making in the panchayats.
Computerisation
is
not only benefiting the administration
and
the citizens
but
is also improving the democratisation
of
the
decision making process.
Panchayats,
the
grassroots democratic institutions, provide
a range
of
services varying from public works to welfare
and
development programmes. In the operational perspective behind
every service deliverable exists a process
of
decision making.
For
the analysis
and
synthesis
of
information suitable enough to make
a valid decision, information has to flow through a sequence
of
steps
for
its verification, validation
and
authorisation.
THE
ROUTINE administrative procedures in any panchayat include:
(i)
Handling the various types
of
communications
in
the panchayat;
(ii)
Recording
of
the communications in registers including the generation,
upkeep and storage
of
generated files; (iii) Movement
of
file
or
any other
communication from one -official desk to another; (iv) Verification and
queries about the issue that the communication/file deals with; (v) File
noting or the observations made on a file by the official; and (vi) Rule-
bound decision making based on notes, queries, verification, precedents
.and discussion
The article tries to ascertain how the reforms based on Information
Communication Technology
or
ICT are improving the tasks involved in
procedural decision making.
Elements in Decision Making
The decision making process in any panchayat is made up mainly
of
two main categories
of
actions which are the primary core tasks that directly
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