Competency Framework for the Last Mile Deliverer (LMD): Issues and Concerns
| Author | Meera Mishra,D.S. Mishra |
| DOI | 10.1177/0019556120120307 |
| Date | 01 July 2012 |
| Published date | 01 July 2012 |
| Subject Matter | Article |
COMPETENCYFRAMEWORKFORTllELASTMILE
DELIVERER (LMD):ISSUESAND CONCERNS
D.S. MISHRA* AND MEERA MISHRA**
There is an increased awareness and activity about the
need
for
ongoing capacity building and investing
in
the
competencies
of
the bureaucracy at all levels. But no such
need is being felt about the last mile deliverer (LMD)
of
the services
in
various schemes who shoulders a major
responsibility in the successful implementation
of
such
schemes. Responsible
for
collection
of
the ground level
data, s/he is also entrusted with the tasks
of
identifying
beneficiaries, administering the scheme against odds like
weather conditions, local politics, local culture
and
mindsets, past experience
of
beneficiaries, beneficiary
apathy, over-emphasis on targets,
availability
of
appropriate materials in time, etc. There is a
disproportionate emphasis on creating several systems
of
checks
and
balances
for
procurement,
quality
and
standards,
yet
the same rigour is
not
maintained in
choosing/selecting, nurturing and capacity building
of
these grassroots level functionaries.
To
ensure successful
delivery
of
government schemes, a skilled and motivated
team is needed
and
to ensure this, appropriate HRM
strategies need to
be
developed and applied at the cutting
edge level.
*The opinion expressed in the article is that
of
the author and does not reflect the views
of
the Government
of
Uttar Pradesh, where he is currently posted as Principal Secretary.
**Authors would like to express their gratitude to Prof.
O.P.
Dwivedi, Professor Emeritus,
Department
of
Political Science, University
of
Guelph, Canada for his review and
suggestions.
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