First Appeal No. A/36/2017. Case: Pushpendra Pratap Sharma Vs Holiday World. Chhattisgarh State Consumer Disputes Redressal Commission

Order:

Jasbir Singh, J. (President), (Chandigarh)

1. District Consumer Disputes Redressal Forum-I, U.T. Chandigarh (for short 'the Forum' only) vide order dated 10.1.2017 partly allowed consumer complaint bearing No. 856 of 2016 filed by the appellant/complainant, granting him an amount of Rs. 10,000/- towards compensation for mental and physical harassment and also Rs. 5000/- towards litigation expenses.

2. In this appeal, appellant/complainant has prayed that he is entitled to get refund of the entire amount paid towards foreign tour, and compensation granted as above, is also on the lower side, which needs to be increased.

3. The Forum has noted down the following facts qua grievance raised by the complainant in his complaint;

   The facts, in brief, are that complainant and his family took an international holiday tour package with OP worth Rs. 1,53,850/-. Out which the complainant retained Rs. 6000/- as Visa fee and Rs. 10,000/- which was supposed to be paid after completion of the trip. The package included flight ticket, Hotel bookings, local sightseeing, local transportation, breakfast and dinner. As per itinerary planned by OP the flight of the complainant was scheduled from Delhi to Bangkok on 12th Aug. 2016 at 11.30 pm. By Thai Airways. According to the complainant when he approached Thai Airways counter at the airport he shocked to know that their booking of 11.30 pm flight has been cancelled. The complainant contacted the representative of the OP who told them that they had not booked the 11.30 pm flight (12th Aug 2016) rather they had booked 3.20 a. (13th Aug 2016) flight. The complainant was given no information regarding the rescheduling of flight. It is alleged that due to this conduct of the OP the complainant and his family had to under to a lot of harassment at the airport as also they lost 1st day of exploring Krabi place as they lost time in travelling. It is further alleged that as per itinerary and hotel voucher they complainant and his family were to stay in Dusit Thani resort but when they landed Krabi their hotel of stay was Ibis hotel instead of Dusit Thani, which was below standard. On the 2nd day the complainant was to be given full day tour of James Bond Island but then they met the local agent of the OP they took the complainant and his family to 4 Island tour only. It is alleged that due to the mismanagement of the OP the whole tour of the complainant, his family spoiled, they had to undergo a lot of mental...