People Perception Towards e-Services in Hilly Area: A Case Study of e-Districts in Himachal Pradesh
| Published date | 01 September 2023 |
| DOI | http://doi.org/10.1177/00195561231176982 |
| Author | Sapna K. Sharma,Babita Sharma |
| Date | 01 September 2023 |
| Subject Matter | Articles |
People Perception
Towards e-Services
in Hilly Area: A Case
Study of e-Districts
in Himachal Pradesh
Sapna K. Sharma1 and Babita Sharma1
Abstract
India is the largest democracy in the world. The revolution of the Internet has
brought a new agenda for the government. With the help of information and
communication technology, it is possible that we can provide facilities to people sit-
ting away without much physical effort. E-services have been operating for better
efficiency and transparency proving to be digital innovation for the hilly areas. This
study makes an effort to understand the citizens’ perception to welcome e-district
practices in online service delivery. It is based on the field survey of 30 Common
Service Centres of Kangra district in Himachal Pradesh. The results of this study
show that Common Service Centres practice are a popular medium in service
delivery in rural and hilly areas, but there is still a lack of proper infrastructure
and Internet connectivity. The study finds that eliminating the digital divide in the
system is necessary in a developing nation like India to implement e-governance
services properly.
Keywords
Common Service Centres, digital divide, e-district, e-governance, e-services
Introduction
In the era of globalisation, good governance has played an important role in
society as a facilitator and this facilitation can be result-oriented only when effec-
tive governance is ensured. e-Governance is the application of Information
Technology (IT) to the process of government functioning to bring Simple, Moral,
Article
Indian Journal of Public
Administration
69(3) 666–677, 2023
© 2023 IIPA
Article reuse guidelines:
in.sagepub.com/journals-permissions-india
DOI: 10.1177/00195561231176982
journals.sagepub.com/home/ipa
1 Department of Public Administration, Himachal Pradesh University, Shimla, Himachal Pradesh, India.
Corresponding author:
Sapna K. Sharma, Department of Public Administration, Himachal Pradesh University, Shimla,
Himachal Pradesh 171005, India.
E-mail: sapna.gc@gmail.com
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