Nexus Between Citizens’ Trust and Good Governance in Public Institutions of South Asia

Published date01 December 2024
DOIhttp://doi.org/10.1177/00195561241248140
AuthorJannatul Ferdous
Date01 December 2024
Subject MatterArticles
Nexus Between
Citizens’ Trust and
Good Governance in
Public Institutions
of South Asia
Jannatul Ferdous1
Abstract
Public institutions are essential for executing government policies. Citizens’ trust
in public institutions is a crucial factor to consider when assessing the state of
democracy. Working processes, trends, organisational principles, neutrality,
approaches and impartiality are also used to assess an institution’s trustworthi-
ness. Failing to satisfy any of these indicators can create distrust. Good govern-
ance is essential for every country to move forward and attain its development
goals. For most countries in South Asia, governance is not in a good condition,
with government institutions struggling to perform satisfactorily. In this situation,
distrust may be fostered among citizens with limited conviction in democracy and
diminish the reliability of public institutions. By taking these issues into account,
this article uses secondary literature to evaluate the level of trust in the public
institutions of South Asian States with a distinct emphasis on good governance.
Keywords
Trust, good governance, public institutions, democracy, South Asia
Introduction
Trust has been one of the most prominent subjects in the social sciences in recent
years (Bouckaert et al., 2005). This article examines the nexus between citizens’
trust and good governance in public institutions across dierent public institu-
tions. A close inspection of the regular indicators of trust in political institutions
reveals a grim situation regarding the level of governance, ocial authority, or
Article
Indian Journal of Public
Administration
70(4) 715–727, 2024
© 2024 IIPA
Article reuse guidelines:
in.sagepub.com/journals-permissions-india
DOI: 10.1177/00195561241248140
journals.sagepub.com/home/ipa
1 Department of Public Administration, Comilla University, Cumilla, Bangladesh
Corresponding author:
Jannatul Ferdous, Department of Public Administration, Comilla University, Cumilla 3506, Bangladesh.
E-mail: Jannat.lata@yahoo.com

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