Case nº Appeal No. 705 Of 2007, (Against the Order dated 22/08/2007 in Complaint No. 72/2004 of the State Commission Orissa) of National Consumer Disputes Redressal Commission, November 24, 2016 (case Indian Airlines Ltd. Vs S.K. Baral)

JudgeFor Appellant: Mr. Ashish Kumar, Advocate and Gagan Batra, Law Officer and For Respondents: Mr. Som Raj Choudhury, Adv.
PresidentMr. K.S. Chaudhari,Presiding Member
Resolution DateNovember 24, 2016
Issuing OrganizationNational Consumer Disputes Redressal Commission


K.S. Chaudhari, Presiding Member

  1. This appeal has been filed by the appellant against the order dated 22.08.2007 passed by the Orissa State Consumer Disputes Redressal Commission, Cuttack (in short, ''the State Commission'') in CD Case No. 72 of 2004 - Susant Kumar Baral Vs. The Airport Manager, Indian Airlines & Ors. by which, complaint was partly allowed.

  2. Brief facts of the case are that Complainant/respondent is a Faculty member in the Department of Business Administration. Berhampur University, Berhampur in the State of Orissa and has been teaching at Post Graduate level for the last 13 years in Business Administration. He was invited to attend and present his research findings in the 11th PACAP/FMA Finance and Banking Conference at Singapore during 8-10 July, 1999. He accordingly decided to go to Singapore to attend the conference. He purchased a ticket (Kolkata-Singapore-Kolkata) from Sita World Travels India Private Limited, Bhubaneswar -- opposite party no. 6 for his journey to Singapore on 06.07.1999 from Kolkata in Flight- IC 7272 being run by opposite parties 1 to 5/Appellants. After he checked in at Kolkata Airport on 06.07.1999, his suitcase was shifted to be sent in the cargo of the same flight. It carried the baggage no.
    UTN IC 013037. After landing at the Changi Airport, Singapore at about 11.30 p.m., when he went to collect his suitcase, to his utter surprise he did not find it. There was not a single member of the Indian Air-Lines staff who could help him in locating the suitcase. The "Lost and Found Section" of the Changi Airport was about to be closed and some person advised him to come next morning and report about the missing of the suitcase. He had for the first time landed in a foreign soil. He had no friend and relation in Singapore. He was perturbed and had to spend the night in the Airport without any food. In the next day morning i.e. 07.07.1999, some officers of the "Lost and Found Section" gave him telephone numbers of Indian Airlines office. On contacting over phone, one Ramdas, Airport Manager assured him that the suitcase would be found and requested him to wait for some time. In view of assurance, he was expecting that the suitcase would be found and he waited till 8.00 p.m. but without any success. His conference was to start on the next day i.e. 08.07.1999 morning. He had kept all his clothing and the computer floppy for presentation in the suitcase. He had only one dress which he had put on...

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