Case nº Appeal No. 705 Of 2007, (Against the Order dated 22/08/2007 in Complaint No. 72/2004 of the State Commission Orissa) of National Consumer Disputes Redressal Commission, Thursday November 24, 2016 (case Indian Airlines Ltd. Vs S.K. Baral)
| Judge | For Appellant: Mr. Ashish Kumar, Advocate and Gagan Batra, Law Officer and For Respondents: Mr. Som Raj Choudhury, Adv. |
| President | Mr. K.S. Chaudhari,Presiding Member |
| Resolution Date | Thursday November 24, 2016 |
| Issuing Organization | National Consumer Disputes Redressal Commission |
Order:
K.S. Chaudhari, Presiding Member
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This appeal has been filed by the appellant against the order dated 22.08.2007 passed by the Orissa State Consumer Disputes Redressal Commission, Cuttack (in short, ''the State Commission'') in CD Case No. 72 of 2004 - Susant Kumar Baral Vs. The Airport Manager, Indian Airlines & Ors. by which, complaint was partly allowed.
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Brief facts of the case are that Complainant/respondent is a Faculty member in the Department of Business Administration. Berhampur University, Berhampur in the State of Orissa and has been teaching at Post Graduate level for the last 13 years in Business Administration. He was invited to attend and present his research findings in the 11th PACAP/FMA Finance and Banking Conference at Singapore during 8-10 July, 1999. He accordingly decided to go to Singapore to attend the conference. He purchased a ticket (Kolkata-Singapore-Kolkata) from Sita World Travels India Private Limited, Bhubaneswar -- opposite party no. 6 for his journey to Singapore on 06.07.1999 from Kolkata in Flight- IC 7272 being run by opposite parties 1 to 5/Appellants. After he checked in at Kolkata Airport on 06.07.1999, his suitcase was shifted to be sent in the cargo of the same flight. It carried the baggage no.
UTN IC 013037. After landing at the Changi Airport, Singapore at about 11.30 p.m., when he went to collect his suitcase, to his utter surprise he did not find it. There was not a single member of the Indian Air-Lines staff who could help him in locating the suitcase. The "Lost and Found Section" of the Changi Airport was about to be closed and some person...
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