Exploring E-governance Service Delivery Dimensions: A Study of Registrar of Companies

AuthorHarpreet Kaur,Amandeep Kaur
Date01 December 2017
Publication Date01 December 2017
Indian Journal of Public
63(4) 557–566
© 2017 IIPA
SAGE Publications
DOI: 10.1177/0019556117726711
1 Department of Commerce, Punjabi University, Patiala, Punjab, India.
2 Department of Distance Education, Punjabi University, Patiala, Punjab, India.
Corresponding author:
Amandeep Kaur, House No. 739, Sector 11-B, Chandigarh.
E-mail: aman.nov85@gmail.com
Exploring E-governance
Service Delivery
Dimensions: A Study
of Registrar of
Amandeep Kaur1
Harpreet Kaur2
E-governance is becoming a phenomenon that is catching the attention of
government as well as the citizens across the world. Lately, the governments of
almost all the countries of the world made huge investments in implementation
of e-government projects including India. There have been a number of centre-
and state-level projects launched in the recent years. Hence, it becomes
all the more important to assess the impact and viability of such projects.
A number of studies have been undertaken in this area. It is observed that most of
the studies in this field have focused on exploring e-governance service delivery
dimensions in government-to-citizen (G2C) context; however, a few studies are
carried out in government-to-business (G2B) context. Hence, the present study
is an attempt to bridge this gap. The study aims to explore e-governance service
delivery dimensions as perceived by the employees of Registrar of Companies
(ROC), North Region. Ninety employees of ROCs were surveyed to know
about their perception about the pioneer e-government project named Ministry
of Corporate Affairs of 21st Century (MCA21) launched in 2006. Results of
the study identified four dimensions as perceived important by the employees.
To improve the services provided by the employees to the users, it would be
useful to be aware of these dimensions in the future.
E-governance, government to business (G2B), information and communication
technology, service delivery dimensions

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