A Case for Improving Postal Security in the Department of Posts, India

Date01 December 2020
AuthorCharles Lobo
Publication Date01 December 2020
A Case for Improving
Postal Security in the
Department of
Posts, India
Charles Lobo1
The term ‘postal security’ as used here broadly refers to the measures taken by
the Post Organization (Department or Company) for the safe transmission of
letters and parcels of the customers from the origin to its destination. It refers
to measures to protect letters and parcels from untrustworthy employees and
other criminal elements. The safety and security of postal property can also be
added under this definition. This article attempts to examine the postal security
aspects from a narrow scope limited to the postal articles in transmission by
post. It does not cover safety measures to protect postal property or banking
frauds. The focus is on the customer and the protection of his consignments
entrusted to the post office for transmission.
Postal Security, Universal Postal Union, India Post, theft, quality of service,
reforms, modernization
Postal Security and Universal Postal Union (UPU)
The UPU recognises that the safety of the postal sector as part of the global supply
chain is critical to supporting worldwide commerce and communication. To facil-
itate the development and implementation of the security standards and best prac-
tices among Posts, the UPU has established the Postal Security Group (PSG;
www.upu.int/en/activities/postal-security/about-postal-security.html). The priori-
ties of the PSG are as follows:
1. Prevention of injuries to people due to the carriage of dangerous goods in
the mail,
Indian Journal of Public
66(4) 578–584, 2020
© 2021 IIPA
Reprints and permissions:
DOI: 10.1177/0019556120983073
1 Department of Posts, Ministry of Communications, New Delhi, India.
Corresponding author:
Charles Lobo, Department of Posts, Ministry of Communications, New Delhi 110001, India.
E-mail: loboc2001@yahoo.com

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