Marriott Hotels India: Power of One ; at Marriott Hotels India, There Are No Employees, Only Associates. The Associates Take Care of Guests, the Guests Come Back...That's Good for Business, and for the Associates Too.

Summary

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Picture this: you've just hopped on board Marriott Hotels India as an employee. Corre-ction: You're not an employee but an associate. You take a walk down the 'Associate Corridor,' where the walls are plastered with all the information you need to know about Marriott. You then pick up the Daily Packet, an in-house daily newspaper brought out by the human resource department. This is one newspaper with plenty to read, you realise: It has a theme for the day, events for the day, birthdays of associates, mentions of guests' recognition of efforts put in by associates, an HR 'eye- opener for the day,' and reports on the previous day's events at the hotel. You're still a bit fuzzy about how things work at Marriott-- it's your first day, after all--so you decide to walk into the corner room that's occupied by the head of Marriott's India operations. "Hi Philip," you grin.

Such conduct would be considered bare-faced in most organisations- -barging into a head honcho's cabin and going on to address him by his first name on one's first day at the office would only invite scorn, if not the boot, at more common workplaces. But then this is Marriott Hotels, a company that prides itself for being a great employer, globally. Marriott International, according to Fortune, is amongst the 100 best companies to work for in the world. It has made it to Fortune's list for the 10th consecutive year.

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Marriott Hotels India: Power of One ; at Marriott Hotels India, There Are No Employees, Only Associates. The Associates Take Care of Guests, the Guests Come Back...That's Good for Business, and for the Associates Too.

An open-door policy along with a first-name culture is just one manifestation of how Marriott connects with its workforce. There's a perfectly logical reason for such transparency: It results in quick decision-making, be it an employee-related decision or a guest- related decision. Elaborates Jatin Khanna, a Front Office Manager at the Renaissance Mumbai Hotel, one of the brands owned by Marriott Hotels (the others are the JW Marriott, Marriott Resorts, Courtyard and Marriott Executive Apartmen...

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