Leveraging Information Systems Tools, Security and On-Line Usage in Banking and Insurance Sector
Journal of Services Research › Vol. 5 Nbr. 2, October 2005
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Summary
Banks and information technology are becoming increasingly dependent upon each other and the most important thing to learn from the Y2K problem that strucked world wide in the year 2000 has not been its direct cost as it has been the warning about how companies' software applications are becoming the central nervous system of the organization. Software tools and techniques are, as a result of this, increasingly determining the nature of the experiences the customers, the employees, the partners and the investors have with the organization, its products, services and the operations. In this context, therefore, the software-mediated experiences are critical for retaining the customers, motivating the employees, collaborating effectively with the partners and communicating with the investors. The present study aims to examine the use of information systems tools, data security services and on-line databases by the banking and insurance companies which are at the forefront of the transformational dynamics.
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Extract
Leveraging Information Systems Tools, Security and On-Line Usage in Banking and Insurance Sector
Banks are playing increasingly important role in the economy and there has been an equivalent role of Information Technology in it. Systems in banks are becoming increasingly dependent upon IT. The most important thing to learn from Y2K problem that struck world wide in the year 2000 has not been its direct cost but the warning about how companies software applications are becoming the central nervous system of the organisation. Software tools and techniques are, as a result of this, increasingly determining the nature of the experiences the customers, the employees, the partners and the investors have with the organisation, and its products, services and the operations. In this context, therefore, the software-mediated experiences are critical for retaining the customers, motivating the employees, collaborating effectively with the ...
See the full content of this document
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