Bpo 2.0 ; Buffeted by the Financial Services Meltdown and Competition From Other Locations, Bpo Firms Are Learning New Tricks.
Business Today › November 20, 2008
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Summary
When banking giant Wachovia threatened to keel over in late September, Pramod Bhasin, CEO of Genpact, India's largest BPO, had a ringside seat to the action he was in the US on a business trip. With his second-largest client on the ropes and vultures circling over the carcasses of dead Wall Street giants, he knew that Genpact and the Indian BPO industry were facing their toughest challenges yet. Genpact, the former General Electric outsourcing arm, has expanded its horizons, and 55 per cent of its business now comes from outside GE. The only problem: its largest customer outside GE is Wachovia, a US bank that recently collapsed and is in the process of being acquired by another American bank Wells Fargo. You have to wait for time to pass, because knee-jerk reactions could well turn out to be horribly wrong, says Bhasin. I do not believe that a lot of people in India have understood the importance of what is happening right now, he adds.
Negative sentimentSee the full content of this document
Extract
Bpo 2.0 ; Buffeted by the Financial Services Meltdown and Competition From Other Locations, Bpo Firms Are Learning New Tricks.
You know it isn't all doom and gloom everywhere, says Raman Roy, CEO, Quattro. I don't think anyone has much of an idea of what on earth is going on. It is just a huge outpouring of negative sentiment. But the events of the past few weeks on Wall Street have had a definite impact on India's IT-enabled services (ITES) industry.
The air is still dusty, and before any analysis of how Indian ...See the full content of this document
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