Marriott Hotels India: Caring Family ; No Black Marks for Taking Off Days, Empowerment at All Levels and Open Promotions Make This Hotel's Management and Employees Oops, Associates One Big Happy Family.
Summary
When Business Today got in touch with Marriott Hotels for this story, Rajiv Menon, Head of the group in this region, was in Pakistan.Remember the JW Marriott in Islamabad that was bombed by terrorists in September 2008? Menon was there for a soft re-launch and to hand over the $3,00,000 collected by employees associates in Marriott parlancefrom across the world for the families of the 30 associates who died in the blast. He told BT later:The money was collected from all over the world. Our people in Australia shaved their heads to attract attention and collected money on the streets. In the Caribbean, they washed cars. All employees were kept on the rolls while the hotel remained closed. This incident shows how we feel about each other in Marriott it's just like a family.Menon, who is Area Vice President for India, Pakistan, the Maldives and Malaysia, spoke to BT from Sydney, Australia, where he spent Christmas (his wife is an Aussie). Marriott associates told us how the management insists on everybody having a good work-life balance and Menon seemed to be setting the example.Six off-days every month is something rare for the hotels industry and Marriott was the first one to do it in India. Marriott associates told us how the company has software that alerts seniors if someone has not taken all his off-days.But let's listen to what the employees themselves had to say: in their own words.For Abhimanyu Singh, Senior Front Desk Manager at JW Marriott in Juhu, Mumbai, it was his first job. At 26, he is senior front desk manager at the hotel. It was almost love at first sight for him.When Bart Dowring from Marriott made a presentation at the Welcomgroup Graduate School of Hotel Administration in Manipal in my final year, he mostly spoke about what a great place to work Marriott is and how the company helps associates grow in their job and as professionals. Other big hotel groups just spoke about how great a company they were. At that point I decided to work for Marriott.
Number of people laid off in 2008-09 (as on Dec. 31, '08)...0See the full content of this document
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Marriott Hotels India: Caring Family ; No Black Marks for Taking Off Days, Empowerment at All Levels and Open Promotions Make This Hotel's Management and Employees Oops, Associates One Big Happy Family.
Number of people hired in 2008....189
Head count in Dec 2008 vis-a-vis Dec 2007.....2,618 (2,502)Head count post-March 2009.....Likely to go upPay-cuts resorted to/planned....NoneInnovative HR practice....Marriott employees usually join the hotel in batches. They check in at the hotel...See the full content of this document