South Asian Journal of Management

Purchasing Power Parity Hypothesis: Some Empirical Evidence From Sri Lanka

This paper examines the Purchasing Power Parity (PPP) hypothesis for Sri Lanka using six exchange rates during the recent float. Graphical as well as econometric analysis using new unit root tests overwhelmingly reject the PPP hypothesis for Sri Lanka while old unit root tests provide mixed evidence. These results have important implications for policy-makers, business firms and corporate foreign exchange dealers in Sri Lanka. The mixed results provided by the old unit root tests are attribut...

Dissemination of Customer-Oriented Strategy to Customer Contact Service Employees: Application of Hartline, Maxham, and Mckee (2000) Model in Indian Settings

The importance of being customer-oriented is well-established in the marketing literature. However, customer-orientation can be effectively developed only when a firm designs necessary systems, processes, etc., to operationalize its customer-oriented values. For service firms, this effort depends on finding methods to disseminate the firm's customer-oriented values and beliefs in a way that inspires customer contact employees to remain customer-focused. To get insights, with a focus on Indian...

Analytical Hierarchy Process for Vendor Evaluation - a Case with a Research Institute

The purchase division in any industry aims to obtain goods of the right quality, in the right quantity, at a reasonable price and from the right source. In order to obtain a set of reliable vendors, it is essential that a very stringent selection procedure is followed. After this screening, continuous monitoring is required to keep a check on the supplier performance over the years. This paper tries to develop a vendor evaluation system for a research institute in India by using the principle...

How to Get Best Value From Hr: The Shared Services Option

How to Get Best Value from HR: The Shared Services Option, by Peter Reilly and Tony Williams, is reviewed.

Globalization Process in India: A Historical Perspective Since Independence, 1947

The objective of this paper is to explain the meaning of Globalization in terms of the genesis, the evolution, and the characteristics of globalization with respect to India. The methodology adopted for this research is the Historical Analysis of the globalization process since 1947 - the year India became a sovereign state - till 2004. The analysis includes the study of six variables, viz., trade and investment policies of the Government of India, responses of foreign companies to the trade ...

Indian and International Perspectives On Employee Training Practices: A Trend Report

Many organizations across the countries have recognized that training is a strategic priority rather than a tactical response, which may be used as a catalyst for change and also as an aid to give an organization a competitive edge. Majority of the organizations, therefore, have a definite policy of training and it is formally being aligned to corporate strategy rather than remaining peripheral to organizational functions. As the world economy integrates, training the expatriates is also bein...

A Measurement of Customer Service Quality of Banks in Dhaka City of Bangladesh

This study attempts to identify the factors related to service quality of the banks in Dhaka City of Bangladesh. It identifies the relationship between age, educational background, profession, and length of involvement, types of services obtained by the clients and the service quality factors. An extensive survey of bank clients has been performed with a structured questionnaire to identify the factors. A segmentation of the respondents was made based on the nature of services provided by the...

Book Reviews

Unlearning the Fifth Discipline: Power, Politics and Control in Organizations

Unlearning the Fifth Discipline: Power, Politics and Control in Organizations, by Devi Akella, is reviewed.